The pandemic has changed how people shop.
The luxury of freely moving down the aisle of a store and exploring new products by hand is somewhat gone and a digital alternative has taken its place. According to a recent Shopify report, the change is here to stay.
The rise of online shopping is not the only thing new about the post-pandemic world. People are now more receptive towards their local and small businesses and prefer Store to Door delivery over traditional options.
Store to Door delivery: Explained
The Store to Door concept is very much the consequence of the pandemic on ecommerce.
In Store to Door delivery, the retail store assumes a distribution center’s responsibility and becomes a part of a logistics model. The model has three sections – the customer placing an online order, the live tracking of the order’s movement, and the product reaching the front of the customer’s door.
The conventional retail store isn’t the place to access products anymore.
A Direct to Consumer (D2C) approach
Store to Door delivery expedites shopping and reinforces the fact that people can and may even prefer to live without the “experience” of brick-and-mortar stores.
But Store to Door still comes with challenges. Since it’s taking the shopping to the customers instead of waiting for them to visit the physical stores, the marketing and customer experience play valuable roles.
The real-time updates on product availability are important for consumers to make purchases. Often times the online storefront shows products that aren’t available or hides products even if they’re sitting idle in the warehouse. The in-store experience prevents the lack of communication since people can interact but for Store to Door deliveries, the warehouse/store product status needs to be unified with the online interface.
Since online has become the preferred mode of shopping, constantly updating consumers on product availability, order status, and offers are a good way to build trust.
A robust email marketing can help bridge the communication gap but pushing it too hard may drive your customers to other competitions.
Store to Door delivery – the future of localized delivery
Among many other major shifts, Covid-19 has put the focus back on small and local businesses.
People are loving local businesses and according to the Shopify report, they want to keep using localized delivery. 59% of people who used local delivery, did it more often during the pandemic than ever before.
But why’s the sudden affection for local delivery?
Two things contribute to this trend – the fall of dropshipping business during the lockdown and the need to have a hyper-local, personalized way of shopping that’s trustable and safe.
Dropshipping heavily relies on the shipping part. With the absence of robust warehouses, dropshipping stores depend on nationwide chains to deliver products. Thanks to the travel restrictions throughout the country, big players went through a rough patch, severely halting the dropshipping boom. Trust, on the other hand, played its part as people became aware of the organic presence of their local businesses.
Store to Door takes the local delivery to a whole new level. Businesses can build connections by offering in-person delivery and create solid brand loyalty in the community. On top of that, local delivery offsets the shipping delays during uncertain times and negates the high shipping cost.
Out of all the people Shopify surveyed, 62% believe free delivery is a winning factor and 32% think faster delivery is what sets local delivery apart.
If you’re setting up a “direct to consumer” model, you need to iron out the logistics. These include deciding from where your products will be dispatched for delivery, the distance your products will travel, the delivery cost you’ll charge, and the manpower you’ll need to facilitate fast, local delivery.
Not all businesses have brick and mortar stores or a full-fledged delivery team and that’s where a local delivery partner can help you. IntelliQuick Delivery is the leading courier service in Southwest and is an ideal local delivery partner.
How IntelliQuick Delivery facilitates Store to Door delivery
IntelliQuick is small enough to care for each and every single order. Our focus on the southwest regions such as Phoenix, Tucson, Las Vegas, and Denver helps us provide the best quality service in the shortest time.
IntelliQuick Delivery’s H.I.T program is built around the Store to Door model. The H.I.T or Have It Today program enables customers to receive their products the same day they are ordered. Store owners and customers can track their products in real-time, get order notifications and return seamlessly.
The H.I.T model is divided into three tiers –
- Faster: 1 hour or less
- Better: 2 hours or less
- Smarter: 4 hours or less
IntelliQuick Delivery offers customized quotes that suit your demands. You can get in touch with us at 888-IQCANDO or click here to Have It Today!
IntelliQuick Delivery: Southwest America’s Delivery Partner
IntelliQuick Delivery uses disruptive technology and a well-trained workforce to establish a streamlined delivery network.
The last mile fulfillment is one of the biggest perks of using IntelliQuick as your courier partner. We’ve cracked the code of delivering products right to the consumer’s doorstep and we do it fast. Features like cross-docking, warehouse management, specialized freight services, daily routed services, and other scalable value-added services at a competitive price make us the partner of choice in the southwest.
With us, small businesses can deliver products to the doorsteps of their customers on the same day, build connections and compete with big players like Amazon. Contact us today to solve your shipping worries.